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Shipping Policy

Shipping

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  • Once an order is confirmed, it may no longer be possible to edit or cancel it. If you need to modify details such as the shipping address, please first check if self-service options are available in your account. While we are not obligated to fulfill modification requests, we will endeavor to accommodate them on a case-by-case basis.

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  • The risk of loss, damage, and title to the Products transfers to you/Customer upon our delivery of the products to the carrier at the shipping point.

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  • If you encounter any issues with the shipment of your order, contact us within 30 days of the actual or estimated delivery date. For packages marked as “delivered” by carrier tracking that are missing, you, the customer, are responsible for filing a claim directly with the carrier. In such cases, YAHSTEES will not issue a refund or resend the product.

Production Time Estimation:

95% of our orders will be shipped within these time frames:

  • Small Order Production Time Estimate: 1-7 days

  • Large Order Production Time Estimate: Depends on order

 

Quantity:

Reasons that may incur a longer production time:

  • Issues with print files

  • Products being out of stock

  • Multiple items in one single order

 

Shipping Type:

Standard Shipping:

Orders shipped via standard shipping do not come with a delivery guarantee.

 

Express Shipping:

For more reliable delivery, we recommend choosing express shipping. If your order is not delivered within 30 business days after shipment (or 40 business days during the peak season in November and December), contact support for a possible reshipment.

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Shipping Fees:

  • Shipping fees are non-refundable unless the order qualifies for a refund due to our error (e.g., defective product or non-delivery).

  • Orders returned due to incorrect or incomplete addresses may incur additional shipping costs for redelivery.

International Logistics Limitations

 

"Returned to Sender" Does Not Guarantee Recovery:

  • Due to complexities in international shipping, even if tracking indicates a package is "returned to sender," we often cannot retrieve the original order.

  • No re-shipments or refunds will be processed unless we physically receive the returned item.

 

Delivered Orders:

If tracking shows "delivered" but the customer claims non-receipt:

  • Customers are advised to check for delivery notes, neighbors, or contact the carrier.

  • Customers were informed that delivery times may vary (See Delivery Guarantee section).

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