Replacement Policy
If you believe your order qualifies for a replacement, please follow these steps:
Contact Us: Email us at support@yahstees.com within 14 days of receiving your order (or, for non-delivery, within 14 days of the estimated delivery date).
​
Provide Details: Include your order number, a description of the issue, and supporting evidence (e.g., photos of defects or incorrect items).
​
Review Process: We will review your request within 5 business days and determine eligibility for a refund, replacement, or store credit.
Product Exchange: Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error; YAHSTEES will not incur any fees for this exchange.
For an exchange to be processed, sellers must provide the following information: reason the shoes didn’t fit (i.e., too small, too big, too narrow), the new size requested by the customer, and the YAHSTEES order number.
Return Policy:
​
Return (If required): If a return is necessary, we will provide a return shipping address. You are responsible for returning shipping costs unless the issue is due to our error (e.g., defective or incorrect product).
​
Returned items
All returned items should be unused, unworn, and unwashed.
YAHSTEES does not accept worn, stained, damaged, or altered items.
Orders returned due to incorrect or incomplete addresses may incur additional shipping costs for redelivery.
​
We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.
How long do I have to submit a return or exchange request?
Any claims for misprinted/damaged items must be submitted within 7 days of receiving the product.
Lost Returns: If a package is lost during return transit (not received by us), we are unable to reship or refund.
Returned Packages:
​
Reshipment Conditions:
Reshipments are only processed if the original package is physically returned to us and received in our facility. If tracking shows "returned to sender," but we do not receive the package, reshipment is not possible.
​
Customer Responsibility for Reshipping:
Incorrect/incomplete shipping address provided in the order. Unclaimed package (recipient unavailable, refused delivery, or failed to collect from customs/pick-up point).
​
Wrong Product Shipped/Missing Items
-
If the wrong product is shipped or an item is missing, contact us immediately with relevant details and photos for a replacement to be arranged at no extra cost.
-
Recipient requests a different address after shipment.
​
Non-Returnable Items
The following are not eligible for returns or refunds:
-
Products that match the approved design and specifications but are no longer wanted (e.g., due to a change of mind).
-
Items damaged due to improper handling or use by the customer.
-
Orders delayed by third-party shipping providers or customs processes beyond our control, unless non-delivery is confirmed.
-
Sample items.
-
Deliberately damaged items.
-
Items sent back for return more than 7 days from the date of receipt.
Cancellations
​
Before Production:
You may cancel an order before production begins by contacting support@yahstees.com immediately. If approved, a full refund will be issued to your original payment method. Orders can only be canceled and fully refunded while they are in the "In Review" status.
After Production:
No cancellations can be made once payment is made for orders in the USA. After payment, the tracking number will be updated, and we will incur shipping costs. Therefore, we kindly request that you thoroughly review and confirm all order details, including the product and shipping address, before proceeding with the payment.
​​
​
​
Product Quality
​
Quality Guarantee:
If you're not satisfied with the quality of your product, contact us within 30 days. We will investigate the issue and offer a solution. While we aim to minimize color variation, it is a natural part of the printing process due to multiple influencing factors such as machine settings and humidity.
Minor color discrepancies are within acceptable tolerance levels and are not covered by the quality guarantee.
Color Consistency:
​
Sizing Issues:
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.
Refund Policy
​
Thank you for shopping at YAHSTEES. We strive to ensure you are delighted with your custom apparel. This Refund Policy outlines the conditions under which refunds and/or replacements may be issued. Read it carefully before placing an order.
​
1. Eligibility for Refunds
Here at YAHSTEES, all orders are custom-made. Refunds are only issued under the following conditions:
-
Defective Product: The item is damaged or flawed upon delivery (e.g., printing errors, torn fabric, or manufacturing defects).
-
Incorrect Order: The delivered item does not match the design, size, or specifications you approved during the order process.
-
Non-Delivery: The item was not delivered due to an error by our shipping partners, and the issue is not attributable to incorrect address information provided by you.
​
If your return or refund request is approved, contact customer service to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
YAHSTEES will not accept unconfirmed returns.
Refund:
​
If your refund request is confirmed, YAHSTEES will return the money to the account used to pay for the order in the currency it was initially bought in. Refunds will not be issued for sizing disputes; only exchanges are allowed.
No Refunds for Address Errors or Rejection:
Refunds are not issued for returns caused by:
Incorrect/incomplete addresses.
Recipient rejection or failure to claim the package.
Resolution: Approved refunds will be processed to your original payment method within 5 business days of receiving the returned item (if applicable). Alternatively, we may offer a replacement or store credit at our discretion Contact support for investigation.
If validated, we may refund the product cost (shipping fees excluded).
Exceptions (Carrier/Customs Issues):
Undeliverable Addresses (e.g., PO boxes, military addresses):